CUSTOMER STORY
When Consolidation Becomes Competitive Advantage
The University of Utah Unites Systems & Experiences with Pathify
Quick Summary:
The Challenge & Solution: The University of Utah replaced six separate, siloed apps with Utah 360, a unified Campus Experience Platform (CXP) powered by Pathify.
Platform Capabilities: Utah 360 utilizes 225 distinct roles to deliver a personalized experience for students, faculty, alumni, and fans. Key features include custom dashboards, real-time parking and shuttle tracking widgets, and integrated ticketing for athletics.
Strategic Results: The transition led to twice the engagement compared to previous apps, reaching nearly 40,000 users in six months.
On any given day at the University of Utah, thousands of people — students, faculty, staff, alumni, sports fans — turn to their phones to navigate campus life.
Until recently, each group used a different app to get what they needed, and over time, the university’s mobile presence splintered into more than six separate mobile apps: a legacy athletics app, a general campus app, a donor app, a ticketing app, an alumni portal, and custom-built apps for several colleges and schools. Each lived in its own silo, managed on its own timeline and operated under its own definition of what constituted a “campus app.”
The impact reverberated, with inconsistent user experiences, content redundancies, functionality gaps, and an increasing number of vendors to manage. “We wanted people to download one app as the front door to the university,” said Sarah Williams, the University of Utah’s Senior Product Manager. “A place for everyone, including students, faculty, staff, alumni, fans, and others, to engage with the University of Utah experience.”
Consolidating half a dozen disconnected apps into a single, cohesive digital ecosystem set the stage for Utah 360, the university’s Campus Experience Platform (CXP) — powered by Pathify — a hub connecting data, surfacing resources and bringing every audience under one experience.
Seizing the Moment for Consolidation
With several legacy app contracts set to expire, the Office of the Chief Operating Officer recognized a strategic inflection point. Rather than signing the university up for another decade of fragmentation, the team issued an RFP for a single platform that could support the entire campus experience.
The university’s non-negotiables aligned directly with the vision of a true CXP: stackable, flexible roles capable of accommodating the multiple audiences being supported, user-level analytics to deeply understand engagement, and personalized dashboards and widgets capable of adapting to each individual.
One by one, competing vendors fell short — only Pathify delivered on all three key requirements. “We refused to compromise on our must-haves,” Williams recalled. Once the university made its selection, next steps moved quickly. Implementation began in March, and by May, Utah 360 went live. Utah’s speed reflected intent. With the window for consolidation open, the university acted quickly to take full advantage.
Rapid Launch, Sustained Engagement
Within the first six months of launch, Utah 360 reached nearly 40,000 users. Whereas the university’s previous student app saw a burst of activity during the first week of classes and then faded, Utah 360 showed steady engagement throughout the semester. “We’re seeing twice the engagement compared to our previous app experiences,” Williams reported. “And it’s more sustained with users regularly returning.” The momentum continues as students discover new features and functionality, including widgets displaying real-time parking lot availability and shuttle tracking.
The primary success metric remains straightforward: “We’re keeping it simple and tracking how many people log in,” said Williams. “Right now, adoption serves as the clearest indicator that Utah 360 is becoming the true front door to campus.”
And, as more legacy systems approach renewal, opportunities for additional consolidation continue building. Each expiring contract enables key functionality to move into Utah 360, reducing the number of places users go for information, while reinforcing the habit of logging into a single app for everything the university offers.
“We’re seeing twice the engagement compared to our previous app experiences.”
Sarah Williams
the University of Utah’s Senior Product Manager
One App to Rule Them All
Today, Utah 360 runs on 225 distinct roles — a number reflecting the complexity of a major R1 university. A student interested in athletics sees different content and resources than an alumnus participating in a giving campaign. A faculty member encounters a different dashboard than a prospective student. Users tailor widgets and dashboards around their interests, whether Utah athletics, campus arts programming or academic resources.
Despite the depth of personalization, the front door remains singular. “Utah 360 adapts to support different use cases and audiences,” Williams observed. “It’s more than an academic platform, more than just a sports platform — it encompasses the entire university experience.”
Williams intentionally structured Utah 360 for long-term sustainability. “Because Utah 360 operates under central ownership and funding, the teams maintaining those previous, separate apps are free to focus on other priorities,” Williams explained. “We’re unifying and standardizing the experience while taking maintenance work off people’s plates.”
Preserving Traditions
Long known as a commuter campus, the U worked for years to deepen affinity and emotional attachment. Utah 360 provided the foundation to move the vision forward. With Pathify’s badging and event-tracking capabilities, the university will now capture student participation and traditions in ways previously untrackable and undocumented.
“We want to create more emotional attachment so students feel connected. Once they graduate, we hope they’ll eventually become donors and stewards of the university,” Williams remarked. Whether attending a football game, taking a photo at the Block U or participating in Homecoming, students capture moments that become part of a lasting digital record, preserved within the same app they use every day.
The Power of a Unified Audience
Utah 360’s rollout revealed an unexpected advantage — strategic leverage across the university’s entire community. The University of Utah competes in the Big 12 Athletics Conference, where audience engagement and scale directly influence TV and media rights, sponsorships, institutional funding, and opportunities to host major broadcasts like ESPN College GameDay.
Before the current Utah 360 app, Utah’s audience lived across half a dozen apps — fragmented, unmeasured and invisible. Today, the entire community sits on one platform, fully measurable and easy to mobilize, with Utah 360 operating as both a CXP and the navigation into the university’s ticketing platform. “Our goal is to engage with over 100,000 users on any given Saturday during the football season,” said Williams. “It gives us huge leverage in terms of exposure and proves our ability to serve and engage a wide audience.”
What began as a way to simplify operations and reduce the mobile app footprint now functions as a key strategic asset. A unified application doesn’t just enhance campus life — it strengthens the university’s influence on the national stage.
The Front Door to Campus Life
Utah 360 demonstrates how a Campus Experience Platform transforms everyday campus life — from navigating classes and athletics to tracking traditions and alumni engagement. “Utah 360 consolidates experiences — from current students, all the way through alumni, parents, faculty, staff, visitors, and beyond,” said Williams.
With a single entry point capable of supporting diverse roles and use cases, Utah 360 provides every audience the tools, resources and insights they need — while enabling the university to serve and understand its community like never before.
About the University of Utah
The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world. Learn more at utah.edu.
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