AI Agent

Higher ed’s AI Agent — built to act

Ask a question. Act inside the conversation. No more treasure hunting dozens of screens. Students get answers, staff get back thousands of hours — with the accuracy, safety, and enterprise controls higher ed demands. The campus experience, transformed.

Book a Demo

AI Agent

Online

How do I register for spring classes?

Registration opens Nov 4. You have an advising hold — pick a time with Dana Reyes to clear it:

Tue 10:30 AM

Tue 2:00 PM

Thu 11:00 AM

Thanks, I also have a question about a fee.Can you connect me with someone?

Julie has joined the conversation

Hi! This is Julie. I see your Tuesday 2:00 slot is booked. Happy to help with the fee — which charge are you asking about?

Ask anything…

Pathify AI Agent on a phone listing a student's upcoming assignments

What the ai agent does

Intelligence grounded in institutional truth

The Pathify AI Agent works as the intelligence layer of the CXP — elevating the experience far beyond legacy chatbots. Deeply integrated into institutional source and point systems, the AI Agent delivers live, personalized, secure content while completing real tasks right within the chat.

Nudge students toward what’s critical before they think to ask. Voice or text. Any language. Every channel.

FIND · ACT · KNOW
The student experience, then and now

THEN

NOW

Find

A frustrating treasure hunt across dozens of systems, sites and portals — risking enrollment at every phase.

Students ask, and the Agent answers from the institution’s own content and systems — trusted sources, no guessing.

Act

Students juggle siloed tasks, deadlines and schedules — missing key milestones while creating stress and risk.

Students submit assignments, manage tasks, and book advisors — all inside one conversation.

Know

Buried under a mountain of non-personalized email they don’t read, students lose motivation, trust and loyalty.

Timely, personalized nudges with critical next steps — deadlines, holds, and the steps nobody mentioned.
FIND · ACT · KNOW
The staff experience, transformed

BEFORE

AFTER

Find

A policy hunt through outdated PDFs and shared single-point-of-failure drives nobody will navigate.

The Agent finds the most up-to-date policies, handbooks and resources. Trusted sources. Happy staff.

Act

347 forms, 18 logins, a whole bunch of paper…and who knows how long it will take a human to respond.

Staff submit requests, send for approval while viewing their status — all inside a single conversation.

Know

Student perspectives surface via one-off feedback and surveys — leaving risky gaps in understanding sentiment.

Staff analytics illuminate trends, gaps and risk factors — providing on-demand intel and actionable insights.

Capabilities

Built for higher ed.

An enterprise campus agent. Not a bolt-on chatbot.

A no-code environment for building, managing and testing agents.

Agent Studio gives teams the flexibility to launch specialized agents with names, brands, knowledge bases, and integrations — assembled from what already connects the CXP.

AI-powered middleware connecting any data, content and agents.

Backend consolidation delays every AI initiative. Instead, Flow transforms data from any source the AI Agent invokes while pulling in disparate content and other existing agents. Easily build custom connectors and tool calls — extending the platform for whatever comes next.

The conductor for your agent symphony.

Pathify’s AI Agent identifies intent and routes conversations to the right specialized agent, carrying context forward to avoid repetition. Routing to any agent — Pathify or third-party — across A2A, MCP and web protocols through one entry point.

The AI Agent that understands your community — and proves it.

The AI Agent grounds every response in the institution’s own systems, knowledge bases and pages — speaking its language down to the acronyms, nicknames and building monikers used in daily conversation. Every answer traces back to the source, so trust comes built in.

Complete tasks inside conversations with predetermined accuracy.

Incorrect course registration carries real consequences. The AI AGent separates intent from execution by selecting the right tools and deterministic, human-confirmed workflows to complete actions the same way every time. Deliver the accuracy of a person at the speed of conversation.

Any language, modality, or channel — meet every user on their own terms.

Platforms confined to one channel or language fall short of consumer-grade. The AI Agent aligns to individuals — in any language, by text or voice, across web, mobile, SMS, messaging apps, etc. Agents embed in any website or system — making them available anywhere.

Every conversation becomes institutional insight.

Conversations reveal patterns a survey will never surface. Campus Intelligence turns agent usage into a live view of what the community asks and where knowledge bases fall short. Institutions flag key topics, so insights reach staff in real time.

A real person, ready the moment AI falls short.

Want to speak to someone with a pulse? Live agent handoff picks up exactly where the AI conversation left off, with the full history and context in view. Enterprise routing, queueing and availability management ensure smooth, effective handoffs to the right person.

Enterprise controls deliver responsibly at scale.

SSO and Role-Based Access Control (RBAC) govern administration and data access. Departments manage agents within institutional guardrails, while admins maintain visibility over connections and conversations. Agents always earn validation and approval before launching.

Unmatched security, compliance and safety.

The trust layer includes SOC 2, FERPA and GDPR compliance, VPAT backed, WCAG 2.2 AA accessibility, and in-region data residency. Native safety monitoring flags unsafe or harmful use, and institutions maintain data ownership — the model provider never trains or stores conversations.

Explore the CXP

Add the AI Agent, expand when ready

Communities

One place for groups, clubs and orgs.

Audiences

For everyone, from prospects to alumni.

Flow

Connects the homegrown, the legacy, the one-of-a-kind.

Results

Proof,
not promises

Real outcomes from real campuses

Customer Story

The University of Utah

40,000

users in the first six months

Read the Story

We’re seeing twice the engagement compared to our previous app experiences.
Sarah Williams
Senior Product Manager
Customer Story

University of the Pacific

29 → 5

An 83% reduction in systems.

Read the Story

Once we realized Pathify could be that one-stop-shop, it was a simple argument to do away with our legacy portal, its separate mobile application and our student engagement platform.
Rob Henderson
Chief Technology Officer
Customer Story

Montgomery County Community College

1 app for all

MCCC consolidated a student portal and activities app with Pathify Communities

Read the Story

We trust students to self-govern, as long as it aligns with the College’s code of conduct.
Angela Cavaliere
Assistant Director of Digital Experience
Customer Story

Dalhousie University

From 6
tools to 1

How Dalhousie University Unified its Campus Community with Pathify

Read the Story

Pathify allowed us to create spaces for connection as an extension of our physical campus.
Erica Zwicker
Director of Communications, Student Affairs
Customer Story

Grand View University

90%

Fewer emails to students — and stronger communication practices across campus.

Read the Story

Students no longer struggle to find help because MyGVU brings everything together in one place
Kendall Dillon
Vice President of Marketing and Communications
Customer Story

University of the Pacific

85%

Fewer registration holds — 900 students down to 140.

Read the Story

When registration started, we only had 140 students with holds — people here said ‘We’ve never seen something like this before.’
Rob Henderson
Chief Technology Officer
Customer Story

Saint Petersburg College

46% → 76%

Of advised students enrolled a month before the term.

Read the Story

All I did was provide an online space where students can see what others are doing to be successful. You can’t get that experience through email.
Leah Deranian
Career and Academic Advisor
Customer Story

Alabama A&M University

18%

Of the IT budget saved annually — four systems consolidated into one.

Read the Story

I don’t believe in paying extra for duplicated services or systems.
Ryan Adkins
Cloud Application Administrator
Customer Story

The University of Utah

6 → 1

Replaced six separate, siloed apps with Utah 360, a unified Campus Experience Platform (CXP) powered by Pathify.

Read the Story

Utah 360 consolidates experiences — from current students, all the way through alumni, parents, faculty, staff, visitors, and beyond.
Sarah Williams
Senior Product Manager
Customer Story

Salve Regina University

IT tickets → Self-serve

Staff update their own content, with security built in.

Read the Story

People don’t have to call IT for webpage or website updates. As long as we set up security and visibility properly, [our employees] manage their own content and messaging. That’s empowering.
Christine Dumont
SENIOR DIRECTOR OF ENTERPRISE APPLICATIONS
Customer Story

Otis College of Art and Design

Rarely → Daily

Logins soared after Otis replaced its legacy portal with the Campus Experience Hub.

Read the Story

Before Pathify, users only logged into the old portal when they absolutely had to. Now, they log in every day to find important resources.
Evangeline Kim
EXECUTIVE DIRECTOR, ENTERPRISE APPLICATIONS