FOR PARENTS

Happy parents. Happy (admin) life.

Families want to help. Institutions need fewer phone calls. The Parent Hub helps students share news, deadlines and events — keeping their people in the loop. Students delegate access to pay bills and navigate financial aid verification — all while reducing expensive support overhead.

Parent Hub card — a first-year parent opens the move-in schedule, parking and campus maps

16 moments. 1 UX.

Hub
AI Agent
Communities
Tasks
David Carter
Two weeks to move-in day
August — move-in
Two weeks to move-in day
Hub

Receives email after Elena delegates access through the Hub, creates login, downloads the app.

Move-in day — early
Hub

Finds the residence hall and the closest unloading zone in Maps instead of circling campus twice.

Move-in day — late
Communities

Clicks into the ‘Dropped Off First Year Student’ group, reads posts, chats with other parents experiencing this for the first time.

Two days later
AI Agent

Asks for the spring tuition due date and gets it straight from the bursar — no hold music, no voicemail ping pong.

Week two later
Tasks

Reads the health insurance waiver nudge and submits the waiver before late fees.

September — settling in
Early September
Hub + Tasks

Registers for family weekend the morning the nudge arrives.

Mid-September
Hub

Pays tuition on time because the due date wasn’t lost in the Great Pyramid of Unread Email.

Late September
Hub

Checks the academic calendar, sees midterms coming and FaceTimes a well-timed pep talk.

October — family weekend
Two weeks prior
Communities

Organizes dinner with other parents of Ryan Hall students at Nectar’s Bar and Restaurant on night one.

Family weekend
Hub

Follows the weekend schedule, event map and parking…and dinner’s a hit.

After the visit, 8 p.m. Sunday
AI Agent

Asks how to make a small donation and completes it with the Agent in the same conversation.

November — the long stretch
Early November
Hub

Receives notification about the spring billing preview — no surprise invoice over the holidays.

Before Thanksgiving
Hub

Checks shuttle schedule and residence hall closing times in one place instead of three department pages.

December — finals
Finals week
Hub

Reads the finals schedule and the hall close-out date — knows exactly when to check in without adding stress.

Winter break
Tasks

Sees the spring registration window on the family calendar and reminds Elena over dinner. (Elena’s already all over it).

Semester’s end
The whole platform

Zero calls to the registrar. Every bill paid on time. Friends made. Elena thriving.

Results

Proof,
not promises

Real outcomes from real campuses


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