EDUCAUSE Industry Insights Series | Close the Experience Gap to Drive Student Success

Higher education enters a bold era where the digital campus defines the institutional brand. Forward-thinking leaders now hold the key to bridging the gap between modern student expectations and daily campus reality. While traditional transformation often stalls in the “trap” of long-term back-end overhauls, an immense opportunity exists to deliver immediate value through a people-first strategy.

Join renowned higher ed strategist Elliot Felix, Pathify and a panel of innovators to discover how to move beyond infrastructure cycles and create a unified, consumer-grade digital journey. This session provides a practical roadmap to eliminate administrative friction, align your digital ecosystem and turn everyday interactions into a lasting competitive advantage. Gain the confidence to evolve beyond legacy portals and lead a modern campus experience that empowers students and drives institutional growth.

Learning Outcomes:

• Apply a practical framework for student-centered digital growth
• Bridge modern student expectations and campus digital realities
• Prioritize high-impact tools students actually use and love
• Unify separated physical and digital experiences and siloed org structures
• Deliver immediate value while maintaining momentum for long-term migrations