Campus.app Announces New VP of Customer Success
Ike Nelson brings specialized experience with focus on customer empowerment
DENVER, April 30, 2021 – TodayCampus.app, an advanced mobile and web-based student portal platform, announced an addition to their executive leadership team. Ike Nelson has accepted the role of Vice President of Customer Success and brings a wealth of experience in both customer success executive leadership and digital learning.
Many of Campus’s values are centered around delighting customers, historically lending to a genuine partnership approach from the moment of engagement. The team was thrilled to see Nelson’s experience and values closely align with this foundational value pillar.
“Nelson’s mantra is that customer success is the intersection of an outstanding customer experience and empowering customers to achieve their core objectives. This is precisely what we strive for at Campus, and we’re thrilled with the leadership values Nelson has displayed since day one. We know our customer success team is in good hands as it scales,” said Chase Williams, CEO of Campus
Campus.app is a modern, cloud-hosted portal that connects people, platforms, and processes. The application serves as a dynamic, one-stop shop on any device. Campus.app offers an integrated digital community that increases engagement and improves the overall student experience.
Nelson created a strong foundation for his career at Instructure, the makers of Canvas. After scaling the Canvas customer success organization from one to 60 customer success managers, he was tapped to build the customer success organization for Bridge, Instructure’s enterprise learning management platform. Since then, he has guided customer success departments to peak performance by establishing a solid foundational architecture.
“Ultimately, relationships are everything. Humility, empathy, kindness, and hard work are all foundational building blocks of customer success teams. I am excited about what I see thus far at Campus, and I’m thrilled for the opportunity to help the business scale gracefully while maintaining their customer-first approach,” said Ike Nelson, Vice President of Customer Success at Campus.
Campus.app is the leading web portal, mobile app software, and support services provider for Higher Education, recently receiving an incredible 84 net promoter score from its customers. With a team of former university executives and technologists, Campus.app is rapidly replacing outdated portals with a modern, cloud-hosted platform that reduces costs, saves time, and connects college constituents with a personalized, one-stop-shop so they can thrive and succeed. Campus.app has offices in Denver (headquarters), New York, and Melbourne, and is the flagship product of Ucroo Incorporate