Your Success Matters
We’ve all experienced the sinking feeling that sets in after a vendor hands us implementation instructions and wishes us good luck. Choose a partner who will walk alongside you to ensure your launch — and everything that comes after — is a complete success.
Customer Stories
Utah State University
Concord University
Montgomery County Community College
Salve Regina University
Redeemer University
Wilson College
John Brown University
Colorado Christian University
Antelope Valley College
Customer Thoughts
Working with Pathify
Your Pathify Journey
A comprehensive launch plan
You’ve been thrown plenty of surprises over the last couple of years. Minimize your pre-implementation jitters by partnering with a team of experts who believe in total transparency. We work hard to understand the ins and outs of your environment upfront to avoid any surprises later.
01 Kickoff
You’ll meet your dedicated team of Pathify professionals, determine your project timeline and get familiar with our project management platform.
02 Environment Setup
We’ll tackle account provisioning, authentication and branding. Your administrators will also be trained on the finer points of your new platform.
03 Systems Integration
This is where the magic happens. We’ll integrate your key systems and configure your widgets.
04 Permissions & Content
Role-based permissions are what make personalization possible. We’ll set up your roles and kick off your content population.
05 Rollout Plan
The Rollout Plan is the key to your portal’s success. We’ll share our experiences with what works, what doesn’t and help you curate a customized communication plan.
06 Training & Showcasing
Time to show off your new portal and get users excited. We recommend you take advantage of our training resources to get the most out of Pathify.
07 Communications
We’ll share communication best practices and how our clients made a big splash with their end users.
08 Launch
Everything is tested and the heavy lifting is done. But don’t worry, we’re still available whenever you need support.
Team
Meet your Pathify team
Our support team is celebrated by our customers because they have walked in their shoes. Our technical team has experienced a Pathify implementation as a customer. Most of our team comes from our client base because we believe it’s essential they understand your point of view.
Customer Success Manager
Your CSM is your primary contact for all things Pathify. They’ll connect you to the right resources to get all your needs met and questions answered.
Solutions Consultant
Your Solutions Consultant is your implementation wizard. They’ll work to set up your SIS, user provisioning and standard Pathify widgets.
Tech Support Representative
If you encounter something unexpected while using Pathify or can’t find the information you’re looking for, your Tech Support Rep is here to help.
